We are confident that we will be able to provide you with a quality of service throughout the course of the proceedings but if you have any grievance, please bring it to our attention. In the first instance you should speak to the fee earner who is dealing with your case and we will try and resolve the difficulties as quickly as possible.
If you raise issues and remain dissatisfied and have reason to complain about the quality of service, please write to the Complaint Handling Director, marking your letter Private and Confidential. Any complaints will be acknowledged and you will be advised further of the firms complaints system. The complaint will promptly be investigated before a response is given.
If you are not satisfied with our handling of your complaint then you can ask the Legal Ombudsman to consider your complaint. They can be contacted at:-
PO BOX 6806
Wolverhampton
WV1 9WJ
Email – enquiries@legalombudsman.org.uk
Telephone no: 0300 555 0333
Visit: www.legalombudsman.org.uk
Normally you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint and no more than 6 years from the date of act/omission or no more than 3 years from when you should reasonably have known there was cause for complaint.
While the Legal Ombudsman handles complaints about the services we provide, or our fees for the services the SRA deals with complaints about conduct. Further information is available on the SRA website.
Find our full complaints policy here: